The order was shipped and soon after arriving in Winnipeg, without warning, the tracking info showed that the order was refused however no one in my household was even notified of the delivery attempt. The items were returned to sender and after about 4-5 attempts to get answers about it, I got an email from their support team which wasn't even written in full sentences explaining that there was an address problem (not sure what that means) and that the refund would be issued which could take 5-6 weeks to process. We were invited to order the same items again if we wanted. NO THANKS! We are done with SportChek and will be canceling the Triangle Credit Card. Awful customer service!