I have purchased one size S at the store and ordered another size XS online because it was not available at the store in order to determine which size fits better.. unfortunately I am in between these two size. So I brought them to store for a refund. The store manager refused to refund me the money because it had exceeded 30 days from order date. The online order return money back policy is actually less than 30 days because it counts starting your order date (not delivered date) so only refund by gift card with a credit. It should clearly specify the return policy with online order. I am stuck with credits of both size coats. Not planning to shop anymore online or in store after this.