same as many reviews. terrible experience and so far product didn't arrive. It says it has been shipped but the courier confirmed it is a lie. They keep saying a manager is looking into the case and will get back to me by X date but they don't call (and I called 3 times now and get the same response). I recommend never to order on their on-line shop, it is a gamble and most times you wont receive the product and end up spending more time trying to cancel then getting anything resolved (as of course they already charged me - twice!). This is the third time I have issues. learned my lesson, never again.