Waited 20 minuets for someone to help us in the shoe department. Staff walked passed us and ignored us. I finally found someone to help us who then disappeared for 10 minutes and we eventually left without getting any service. I spoke to the manager who simply said I’m sorry I will talk to staff.

Obviously managers nor the on floor staff any kind of customer service training. The manager definitely has no leadership training and is not equipped to handle or deal with customer complaints.

Word of advice, invest in training your staff including your managers. Hire qualified managers and not teenagers to teach your staff.
Posted 1 year ago
Sport Chek is rated 1.61 based on 238 reviews

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Alice, Customer Support

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