ordered golf clubs online sept25 after 3 days i received no confirmation of my order so called customer service and told my order was still being sourced, went online and located 7 sets of clubs in ontario within 5 hours of my address. another call to customer service and again wait a little longer. week 2 i receive email stating my clubs are being shipped from edmonton, when i received them on the carton is big black letters missing clubs, once i opened the box there was two missing clubs along with no head covers, and best of all electronic security devices were still attached, also not packing material to protect the clubs. Another call to customer support and told to ship them back which i did and sport chek received them. i called again questioned as why i had not received a refund same ole answer wait 5 days. i again called and asked if they could ship another set of clubs but not unless i was willing to place another online order and pay full amount, found another set of clubs online from discount golf and asked if sport chek would price match no way so thought i would share how sport chek cares less about customer service, shame on your unethical business practice. i have visited my local sport chek retailer and the manager was very understanding and appalled at how my order was treated.Russ