"I often purchase online and I've always been 100% satisfied until this recent purchase experience. I placed an order and it appears to be stuck in limbo. It has not been shipped and no one can answer why. I've made numerous calls to your "help desk" and I've emailed. Still not shipped. You took my money and emailed me a receipt. I asked if the item was out of stock and was told that it was not. So in the meantime I wait."