I ordered online a high end hockey helmet with cage before Christmas. I knew I would not get it until after Christmas and that was fine. The helmet came damaged, no packaging, no instructions or warrantee information. It was just thrown into a box with filler above and below the helmet but nothing on the sides. The helmet looked it had been worn for a while. Sport Chek did take it back and I reordered. The next helmet came in a Bauer box but the box looked like it had been ripped open and was missing some foam protection packaging and again no info from Bauer on the helmet. Wherever this documentation went I don't know but the plastic ties were still on the helmet. I will never order from their website again -- nor could I ever recommend it.