"I will start off by saying there is "NO" customer service!
We ordered a pair of Ladies running shoes online as a birthday present and a week later we received a pair of Mens slip on shoes that were supposed to be delivered to a guy in Alberta.Did I mention we live in Ontario. We checked his order number and it wasn't even close to ours. We phoned the so called customer service at SportChek and after a half hour on the phone with them we got nowhere. Basically all they wanted us to do was bring back this guys shoes to a local store and once we did all the work of returning his shoes then we would get our money back???? When I asked if they had a way of tracking the shoes we were supposed to get they said "we don't do that". What kind of a company has no way of tracking their product after it leaves the warehouse. SportChek is an absolute JOKE. I will never buy another product from them again online or in store. The customer service reps I talked to were obviously useless at their job and if this is the kind of people they hire to deal with customers on the frontline then I can only imagine what state the rest of the company is in....Shame on you SportChek. Keep it up and you will be the next company we read about filing for chapter 11... Remember Sears?"