Ritney Cox
I ordered a pair of capix m5 01 19 Rollerblades at sherway gardens,25 the west mall,cru 1690. When i got to the store i was told i was supposed to wait for a confirmation but its ok they will take care of me. After waiting for about 30 minutes the assistant told me that the guy was just confirming the email he will have everything ready in a few minutes.30 minutes later a guy comes up quickly made me sign for a box double packaged and left. I took the box to the car ,on the way home i opened it to find out that the rollerblades were used and in bad condition, the wheels were worn, a hole in the side, used brakes! We had to turn around and go back . when i got back the assistant took the blades i explained the situtation, they assured me that everything would be taken care of and if they cant find me a good pair they would price match me on another and i wouldnt have to pay the difference! With that being said she brought out 3 pairs of rollerblades due to the fact they could not find me a good pair of the ones i ordered. After sampling the rollerblades i made my choice, the manager then comes out and tells me i cant get those ones because theyre more expensive than the original ones i ordered and would have to pay a 170 dollar difference. I was so upset i asked the assistant wether i would have to pay the difference she said "No!" they knew the blades were in poor condition yet still they decided ti package it and rush me out the door and i drove all they way from toronto .im so dissapointed i wasted my entire day and they act like they dont even care!
Helpful Report
Posted 3 months ago
Sport Chek is rated 1.81 based on 108 reviews

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