CS representatives are nice, HOWEVER, the whole ordering process is inefficient. You will receive a confirmation email after you order and you're supposed to receive another follow-up, but you don't receive that email until your parcel is dispatched...about a week later! CS rep said that they would remove shipping from my order, but I was charged. Email bill wasn't sent - again - 'til my parcel was on its way. The problem is with its back-end of the entire ordering process. They're slow to process the order and update the customer. Sure, returns are easily done at the store BUT you're minus your shipping cost!