Wish I had read the reviews before purchasing a pair of running shoes online! The order itself arrived in a timely manner. Unfortunately the shoes are too small so I need to exchange them for a bigger size. I am unable to reach anyone at the customer service phone line and apparently I have to pay for my own shipping to return the shoes! This is ridiculous! I’ve ordered many things online and normally they will provide you with prepaid postage. If they are going to keep their store open for online orders and since people don’t have the opportunity to go to their store to try shoes on, they should make the return policy customer friendly!!! So I’m losing money on this return. Would never have ordered them in the first place! Terrible....actually non-existent customer service!!!!