I ordered a bike online from Sport Chek. When I ordered, the website said I could expect delivery in 5 to 7 days to my home. I waited and waited... nothing. They need to update their website to say delivery in 21 to 30 days. And then I went to work leaning on them to ship my order. I finally did receive it ... I specified I wanted a "new" bike after reading reviews of people who received used, dirty and obviously returned products. I won't be ordering from Sport Chek online again. Frustrating experience. I will wait until the stores open again. I gave them a 2 because I finally did receive my order and the bike arrived "new" in box. 3 hrs of assembly and adjustments later, but at least it was new.