Order placed 11 days ago. Has yet to be shipped. Emails to customer service went unanswered. The call centre is not taking calls due to Covid-19. They have had two months to figure how to setup a safe environment for their warehouse workers, and how to enable their customer service employees to work from home. Their competitors have done it. Notably, Altitude Sports is firing on all cylinders. Orders are processed in no time and their customer service is outstanding. There is no reason to consider Sportchek if they are unwilling to answer calls from their customers.