They never sent the item I purchased and were impossible to get ahold of for a month. I am still waiting for them to get around to refunding me the money I am owed. Customer service is a complete joke when you call you get an automated message that nobody can answer your call at this time and to call back later. Don't bother calling back because it will always be the same message. It takes this company a month to even acknowledge you made a request for a refund. They will then tell you it takes 5 to 7 days which is a total lie. I will never buy another item from this company after this ridiculous experience. Steer clear of any online ordering from Sport Chek spend your money somewhere else where it will be appreciated.