Purchased a fireplace space heater from Sportsman , tracking my order I watched it go from Wisconsin to Chicago to Niles. Estimated delivery date was Oct 20th today is the 28th and based on the FedEx Tracking number , my order has been on a FedEx vehicle for delivery since the 26th. Call customers service and was told it's a 6 hour wait, ( B.S). Tried to cancel twice and I was told to either deny package when it arrive or just send it back. How can I deny something that was never sent? This place is a SCAM, customer service is to stall you only, no customers satisfaction............ I do no want the item all I want is to be refunded . Stay AWAY IF YOU CHERISH YOUR MONEY