I purchased around $1100 worth of gear from them (Bolderton Tree stand, backpack, gloves, Ameristep ground blind) and while putting together the ladder stand, I notice there are missing components. I contacted SG but they pointed me to their vendor Sniper Treestands. I made contact but Sniper hasn’t responded so I reach back out to SG for customer service and I’m told they can’t do anything and once again point me to the non responsive vendor. Since this is a non returnable item, I’m pretty much hosed on being able to use it unless I figure out a way to continue putting it together. This was a wasted $350. Given the poor customer service from both companies, I won’t be doing any future business with them. They, SG couldn’t care less about this situation. I would give them 0 stars if it were possible.