I have been a member since 2015. I am done with this company. Service and quality have both declined. I ordered one of these 7/9. It didn’t ship for over a week so I asked to cancel it. I was told they would and they apologized for the delays. They were transferring warehouses. I was told they were unable to cancel the order. I was charged for the order on 7/21. Notifications of shipment 7/22. Charged again for the shipment. I reached out and was told I was only charged once. I sent the screenshot showing two pending transactions. I was told they only received one payment and that it was standard practice to charge a pre auth once the item ships. It was never made clear why I have two pending transactions. One posted today and I guess it’s a wait and see when the other “falls” off. I asked for my emails to be forwarded to a supervisor and radio silence. I was on the fence about renewing my membership again, but not anymore.