First time customer and bought a Hornady night guard online 8-25-20, I never got an email telling me it shipped, nothing. I finally called but was on hold for 48 minutes. The girl said they put a hokd on my item but didn't know why. She said the people who can release werent in that day and for me to call back. Not acceptable! I call back 4 days later now its 9-1-20. Again 52 minutes on hold, then the girl put me on hold for 10 minutes, came back and asked me my address, what number I was calling from. Put me on hold again. Then came back and me my customer number, put me on hold again, then she said ok, it should ship out in the next few days. I asked her why there was a hold in the first place, she claims they needed to very a few things first. Well all that was included when I placed my order online. So now it will take another 10 days to get to me. This is not right.