POOR CUSTOMER SERVICE, MY POOR REVIEW WAS DELETED, DEFECTIVE ARROWS I ordered 12 Sportsman's Guide brand arrows, which could be ordered in lots of six or 12. It came in 2 six-packs. Half of the arrows were defective - their inserts would not allow field tips or broadheads to be screwed in. I returned one six-pack and asked that it be exchanged for non-defective arrows. Instead, I received a credit for about half the order. I emailed customer service saying that I wanted the defective arrows replaced, not credited. The reply told me to re-order, and that the shipping fee would be waived. So I tried re-ordering, but was told by the rep that the charge would still be more than the amount I was credited. I emailed customer service two more times, explaining that if I couldn't get a full set of 12 working arrows for the original purchase price, I'd have to return the six-pack I kept, resulting in a greater loss for the Sportsman's Guide. The last email - sent 32 days ago - went unanswered. ALSO, I WROTE A "POOR" REVIEW, & AFTER BEING UP ON THE GUIDE'S SITE A FEW DAYS, IT WAS DELETED! THIS MEANS YOU CAN'T TRUST ITS REVIEWS.