Anonymous
On March 15th I went to the DBF x Target event at the Shed in NYC. A few important notes: 1) there were no changing rooms at the event 2) normal receipts were not given out - they texted a link for a receipt 3) this was a 2 day pop up so I couldn't go back to the same spot and make any returns, I would have to go to a different store. I go to a Target store today (March 30th) - 15 days later to try and return these items, thinking I had the normal-Target 90 days to return these items. I'm told I am 1 day late and I only had 14 days to return these items. Keep in mind, this was never communicated to me at the pop-up and not included in the receipt link. They could only offer store credit. I then call Guest Relations and they say if I go back to the store (>30 min drive away), they could see if there's something they could do. Then I call the store to see if this is true and they said if I come back they'll see what they can do. I drive all the way back to the store and the Store Manager says there's nothing they can do. Then I call Guest Relations again and they say there's nothing they can do. I spent at least 5 hours of my day dealing with this and I am sick of Target - a company with a good reputation that seems well-off - treating its customers in such a secret manipulative way. Policy's need to be clearly communicated - why not just shop at Amazon if Target customer service has no interest in helping their customers? I will not shop at Target again. Attaching image of text receipt & link:
4 weeks ago
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Target has a 2.8 average rating from 84 reviews

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