This company are unbelievable, avoid at all costs. I made a booking in April which I had to cancel due to Covid, they said they wouldn't issue a refund but I could rebook at a later date. All if a sudden 4 weeks ago I had an email from them stating that I needed to confirm the booking which I had made for the 1st if December, which I had neither arranged nor made. I rang the company to say that I had not made the booking, didn't require the booking, and would not be paying. I then got told that I needed to pay the full total of £154.00 and then claim 45% back. Not entirely sure what I am paying for, as nothing has been offered or received. I said that I wasn't willing to do that, and also did they really think that I would book a taxi for December in April ? I then had an email to ask about my rebooking the journey, to which I replied as a frontline worker I have no idea when I will be able to do so, and lo and behold today they have tried to take£154.00 out of my account for payment for a journey which I haven't even made, absolute scanners.