Please DO NOT use TAXICODE. As others have written - they need to be investigated by Trading Standards. My experience does not involve the drivers but the refund policy. My husband made a booking for two months time in error and he paid a 20% deposit by debit card. Within one hour I telephoned to cancel. I was told we would only receive a refund of 55%. I asked 55% of what and was told it was a percentage of the money already paid. I felt it was an outrageous amount but had to accept. I emailed immediately to express my outrage to the company. But worse was to happen - a further payment was taken from our bank account WITHOUT AUTHORIZATION because they were in fact taking 55% of the whole fare quoted. This is a disgraceful practice, they hide behind Terms and Conditions but at no point were these explained and we did not agree to them. We expected to pay a reasonable administration fee for a cancellation but feel £155 is totally unacceptable, in fact, we feel we have been scammed. We are very worried these people will try to take more money from our account. WARNING Please do not get involved with this booking agent - go directly to the drivers.