If I could give 0 stars I would! Booked taxi while in York, quote was £22.50. As we are not from area we were unaware of average cost. They cancelled booking 10 minutes before the taxi was due. They deducted the £22.50 from my bank 1 week later and it has still not been refunded 3 weeks later. To make it worse when we called a taxi company the cost for the trip was under £12. They are ripping people off, charging double, taking payment for a service they cancelled and no contact number to phone and complain. I am waiting for a reply to an email and if not refunded will be putting a complaint to trading standards. Do not use this company, call a local taxi company.