No stars at all for these crooks! I booked a taxi for 1:15 pm the next day for an airport journey. As a visitor I didnt know the exact postcode so chose the centre of town which is exactly where I was! £42.50 inc 1.50 for confirmation sms which was never received. Half hour later they call to say they have to make it 30 mins earlier due to shift changes. I accepted even though I wasn’t keen. Another hour goes by and I get another call . I need to pay 10£ cash to the driver as my journey is longer based on my actual postcode which I had to google for them. I disagreed so he tried to barter , eventually saying “ don’t worry , I’ll waive it “ The next day, another call …another £8 demand . He tries to tell me the journey is 24 miles. I told him I was going to report the company to fair trade as scammers and suggested I had already checked the route with the exact address twice . Once the night before £40 - cheaper than I paid ! And the next morning £42. Both less than 20 miles of travel according to their app! I sent them screen shots after asking them for, and being refused a refund. Mysteriously ,a couple hours later, I received an email to say they cancelled the taxi and I’d get a refund. Still waiting on that.