SCAM COMPANY. Placed a booking request through their website and was advised by email that my job was awaiting assignment. Never received a confirmation email so called them to chase and they confirmed verbally the booking. Still no confirmation email. Waiting at the collection point, I called again to see where the car was and was advised the booking was cancelled because no drivers were available. I was advised I would receive a refund but nothing has been received. I now notice that they emailed me shortly after my final phone call stating that the customer had cancelled, which is not true because I was left waiting and only found out the car was cancelled when I called to see where it was! I note their cancellation policy states that refunds won't be issued when cancelled by the customer on the same day so can only assume this erroneous email has been sent so they can fraudulently keep hold of my funds. I will be requesting a chargeback via visa and would recommend steering clear of what appears to be a fraudulent company.