I booked through Taxi code, and needed to change the time of pick up. Over the course of several days I attempted to call them, receiving no answer, I contacted them through the web chat form and got no reply. I also contacted the Taxi provider they and organised for me, again to receive no answer despite multiple calls over several days. I evenutually got through on the day of collection, and was advised that the representative would call the taxi company providing the service to move the time forward and call me back. This again did not happen...... As I needed to get home for childcare I had to make alternative arrangements, and as their fare is not refundable this cost me £120 in lost money for a taxi I could not use as it would have been too late.