Horrified by this company. I thought I was booking with my local taxi company. I made the booking (TCABB1FDC41EF) for £109.50 at 4.16pm on 17/12/21 for a journey back from Heathrow at 6.20am on 22/12/21. I realised very swiftly that it was not the right company, so cancelled at 4.20pm (4 minutes later) on 17/12/21. I also asked my dad to call and double check if I could cancel (as I was abroad), which they confirmed cancellation had been processed. They did not inform him of any cancellation % and simply said I would receive my refund within 3-5 working days. I received an email saying my booking was cancelled with a section saying my refund would take 3-5 days. The refund didn’t arrive for a few days and then it has been Christmas so I waited for the first working day to arrive only to see I have only been refunded 10% of the 109.50 and have been charged £98.55. Nowhere in the confirmation email did it state I would only receive 10% of the cost back if I were to cancel. I would definitely not have cancelled if I had known this. And in the cancellation email it does not state that I would only receive 10% back. It is only through digging pages through ‘terms and conditions’ that you find this information. But what service charges 90% when you cancel a booking after 4 minutes FIVE days in advance? It’s absolute robbery and I’m really upset as I feel hugely misled by this. I received an email in response to my complaint telling me that the T&Cs were on the checkout page and in my confirmation email. The T&Cs are absolutely not on on the confirmation email and I have my confirmation as evidence of this. This company are based in Holland, and they must use some kind of jazzy internet techniques to show up as your local taxi firm in the UK. They have now stopped replying to my emails when I said their T&Cs were not on the booking confirmation. AVOID LIKE THE PLAGUE.