Beware taxicode's non-service. I had a confirmed booking for a taxi to meet me from the London train to go across country from Castle Cary Station, Somerset, to the Mendip Crematoium, for a funeral on 16 August 2022. I had the confirmatory documentation from taxicode including that I had a wheelchair bound passenger. I had a confirmed driver and spoke with him from the train as it was running late. The driver said that he was at the station. When we arrived some ten minutes late there was no driver. Castle Cary is a tiny station with no taxi rank. I phoned the driver and he insisted that he was at the station. His English was not good but I found that he was at Elephant and Castle station in London - nearly 200 miles away! He was embarrassed and put me through to his controller who could not explain the problem. The line was very bad, there were no apologies for leaving us starnded nor attempts to find me another taxi, so finally I cancelled the whole booking. After much hurried phoning around local taxi services I found a friendly local taxi who diverted to get us to the funeral just on time. I used this taxi for the return journey to Castle Cary. Waiting for the London train I had aother call from a Taxicode driver. He wanted to know where I was as he was waiting for me. I asked where he was and was astomished to hear that he was at Sadlers Wells theatre in London! Again, nearly 200 mile away. The cost quoted by Taxicab was exctly 100 percent higher than the local taxi costs yet there was no service! I have tried emailing and phoning taxicode but after a week still have had no reply and my attempts to contatc the MD Jonathan Kettle, have been thwarted; and they are still holding my pre=paid £136 instead of returning it via my credit card! Do others have such a bad customer service from taxicode? Professsor Bob Garratt