Cancelled bus transport on the morning of my wedding, after assuring me there was no chance that would happen. Essentially scammers, and/or deeply incompetent. Avoid at all cost. They have a deeply predatory, and likely legally unenforceable, cancellation policy. They essentially act as middlemen between you and actual taxi companies, but will only attempt to fulfil you at the absolute last minute. For large reservations, this may be in the hopes that you cancel so they can keep much of your money. I had found an alternative bus transport the day before the wedding, and asked them to either confirm that they had found someone or reimburse me so I could go with the alternative transport. They would do neither, eventually cancelling on the morning of. But hey, at least they offered me a £5 off voucher for next time. The most charitable explanation is to say that those I interacted with were, at best, deeply incompetent. Do not use.