Would have rated zero if that had been possible. We booked a cab from Sussex to Heathrow for 21st April. We had a confirmation email with all my details correct. As I hadn't heard anything by lunch time on the 21st I contacted them. I was told they had messaged me that morning but I hadn't replied. They even sent me a copy of the message clearly showing the incorrect mobile number. They also said that as I had arranged a meet and greet at Harrow they would not be able to find a driver in time, so sorry and have a fantastic day! The details on my original booking were quite clear and correct. Harrow was never mentioned, we live in a village in Sussex and they had changed the last digit for my mobile number. An old trick when you don't actually want to contact someone! They were very reasonable and thank goodness I had chosen to pay the driver. I appreciate that a huge number of reviews were very poor ratings but there were some good ones so I gave them the benefit of the doubt. A very bad mistake. Worst service and customer service ever. Luckily we were able to get a lift and so did make our flight but no thanks to taxicode