I booked a taxi using a website called London City Taxis' and saw a company called 'Executive Cars" doing a good deal. So I booked with a 10% deposit. It was only after booking I realised it came under 'Taxi code'. It was very sneaky of them. As I tried to avoid going with them after being ripped off previously. I kept checking the status of my booking and it kept saying 'unconfirmed'. I did not receive an email confirming. So I decided to cancel. As it was not confirmed it was ok as no driver had been booked. Then I see that they have taken money for the journey off my card!!!!! They NEVER respond to your emails. They are a TERRIBLE company. They have taken my money and done NOTHING for it. I strongly recommend that nobody uses this company. They should be investigated for trading standards. And this is what I have said to my credit card company and trying to get my money back.