Absolutely outrageous service. I booked and paid for a 16 seat mini bus to take us to a gig in Thetford Forest on Friday 21st June, this was a return journey. I booked a month in advance, I called a number of times asking why I hadn't received my confirmation and was told every time 'not to worry it was all good' and i would get my confirmation 1 week before my booking date. (that date came and went) I continued to call daily the run up to our event and was continually told my booking was secure. On Thursday 20th (the day before my event) I got an email saying they could not supply us with the transport id booked and would refund my £150.00 they'd held for a month. Thank god I saw fit to book another minibus through Stowmarket mini bus (who were wonderful) I found the men on the phone very rude and obviously very unhelpful. You worst company I have ever had to deal with.