Awful company!! I would not recommend! We booked an 8 seater taxi as we were attending my cousins wedding in Kirkby Stephen. Paid £140 & was concerned as I had not received a driver assignment confirmation. I rang around 5 days prior and was told no everything is confirmed & you receive a confirmation 12 hours prior to the journey. I rang again the day before to double check as wasn’t convinced. Again I was told yes everything is fine. I asked if it was possible to change the booking by 15mins & was informed it was a £10 admin fee! So I didn’t bother... Then, on the morning of the wedding, at 6.20 am I received an email stating that the taxi had been cancelled & that they could not fulfil my request. Absolutely shocking service! So we were left having to organise other means of transport. Stressful & very disappointing.
5 years ago
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