Do Not Use - they take your cash without providing a service They have effectively a no refund policy buried in clause 7 of their T&C's. This is unfair as a matter of UK consumer law and unenforceable- however they have you hard earned cash at the point and a consumers you are powerless. The Competition and Market Authority Guidelines are clear on this : "Businesses can keep your deposit or advance payments, or ask you to pay a cancellation charge, only in certain circumstances If you cancel the contract, the business is generally only entitled to keep or receive an amount sufficient to cover their actual losses that directly result from your cancellation (eg costs already incurred or loss of profit). Businesses must take reasonable steps to reduce their losses (eg by re-selling the goods or services). Non-refundable deposits should only be a small percentage of the total price. Cancellation charges must be a genuine estimate of the business’ direct loss."