At 5:15 pm I booked a Mercedes (final splurge!) to take the 3 of us to Heathrow at 8:15 next morning. Got an almost immediate reply to say that the ride had been assigned to GLC Executive and I would get final confirmation in the the next few minutes, either from GLC or some other company. We went out to dinner - when we returned at 10 p.m there was no final confirmation. So I emailed them to cancel, contacted them through their "Contact US" links and tried to click on the Cancel tab on our booking (which did nothing). I couldn't phone them as I don't have a British phoine and their website has no "Chat with us" facility. Booked a black cab instead which cost very little more and gave instant confirmation. Imagine my surprise when a Toyota station wagon turned up next morning from Taxicode's partner. I told the driver I had cancelled, he took a photo of the front door to confirm he had been there and took off. Picture my amazement to find that Taxicode billed me the full fare to Heathrow for 3 people plus luggage. I have reported them to my credit card company. AVOID TAXICODE - a black cab is cheaper and more reliable.