My taxi never arrived. After having traveled on planes for 13 hours, I was looking forward to being picked up at Heathrow and to be taken to my home on the other side of the city. I booked the car a few days before and received a booking confirmation but when I arrived no driver was there. Instead, I had a voicemail saying that my driver could not make it and I need to make alternative arrangements. The journey by car would have taken about 1 hour whilst my actual journey on London underground took nearly 3 hours - during morning rush-hour with a massive suitcase. Still waiting for my refund. A few days later, I received an email from Taxicode to ask "How did we do" so I answered and left my review on Trustpilot. Clearly, Taxicode was only interested in positive reviews and reported my review to Trustpilot and asked for it to be removed. I also noticed that on many review responses Taxicode writes "We would never be late or cancel as we are not the operator, we are only the booking agent" what an attitude...guess what, I do not care...you make money on each booking and you link to these taxi companies which you clearly have not validated or checked for their quality of services. I will definitely not use Taxicode again.