I booked a taxi from my home to Heathrow airport. On that day, I have received 3 calls from the driver and he advised me his CAR HAS DEVELOPED A NOISE. I can clearly hear a loud noise through the phone while he is driving and the driver asked me if I still wants to travel. As there is a flight to catch and it is VERY RISKY to travel for an hour with the weird loud noise. I have called the taxi company to ask them if they can send me another taxi. They said it will takes another hour for it to come. I have left with no choice but to cancel it and luckily I can get another taxi from a local company. Contacted taxicode.com and they REFUSE to send me a REFUND. The reason is the taxi was cancelled on the same day even the car is not safe to travel! WILL NOT USE AGAIN. THIS COMPANY DO NOT CARE AND WILL MAKE YOU TRAVEL EVEN THE CAR IS NOT SAFE.