Shocking business and customer service is non-existant! Taxi booekd for 3.45pm, the driver called at 3.27pm to say he was outside and I had to come now. I left my meeting early. He wasn't outside so I called several times over the next 10 minutes and he kept saying he was nearby and looking for me. He lied when he said he was originally there. After waiting nearly 15 minutes not knwing of he ever was going to turn up, I gave up and booked an Uber. The wait for an Uber was 8 minutes. As I was leaving in my Uber car the taxi from this company turned up. I emailed to tell them the sitaution and they weren't interested and charged me £37 for a journeyI didn't take and for a driver that lied. I asked for vehicle tracking and they said they don't ahve it which I don't believe. Customer service has been terrible, they have only answered occasional emails and are refusing a refund. I wont leave it until I have a refund, it's not the amount of money it's the principal.