I called initially to see if there was an option to bring the time forward by 15 minutes, picking us up at 7.15 pm rather than 7.30 pm, just an inquiry. However, the taxi company assigned to the job said that they had no record of the booking, they even checked their other office and confirmed that they had no record and that they stopped working with Taxicode. So, I called Taxicode, you gave some excuse and said a car was on its way. Then, they said this car had broken down (I do not believe this). Then, they said another car was on its way and I'd receive a text message to confirm. I did receive a text message and the message said that an uber had been ordered but that there were no Ubers in the area. Every time I called you I was on hold for at least 10 minutes. Eventually, we had to drive to the restaurant which was disappointing as it was a special meal, my birthday and we wanted to try the tasting menu with the wine pairings. Drinking was no longer an option with the car. Terrible service and I have still not received a refund for the outbound nor return journey, which I did not take.