I pressed the link to call the cab and then the app told me my cab had arrived. Then we went outside and waited. The driver rang me to say he was outside the venue and I told him to come to the regents building which is just behind the main building. He said yes ok I will find you. He then cancelled the booking and I can only assume he picked up another fair and set his phone to not available because every time I rang it, it went to unavailable. We waited in the rain for a while longer in shock but in the end rang a local taxi firm to book another car. As it was busy it took over an hour for this car to come and we had a baby sitter waiting at home. Then to make matters worse you charged me £26.50 for this. terrible customer service! also the feedback on trust pilot is taken straight after you have made your booking so i doubt you can take them with any seriousness. DO NOT USE THIS COMPANY