The car wasn't big enough for the suitcases we had, despite my having written the number of suitcases we were bringing in the drop down menu. There was also no child seat despite my having phoned the night before and being promised one, subject to paying an extra £5. Therefore I had to hire and pay for another taxi to get me to Heathrow. When I asked for a refund for the £57 paid for a journey that never took place, Taxicode were polite but totally unwilling to offer me even a token recompense. The driver was polite and apologetic, but I would suggest avoiding Taxicode based on my experience. ”