Judging by the terrible reviews one more bad review won’t affect the rating but if it stops even one person using the company it will be worth it. I booked a taxi for the following day to get me to the train station in time to catch a train to Gatwick airport. The booking was accepted straight away but cancelled at the last minute via email! It was an early morning booking so the email came through at 4.20am! As I wasn’t given enough time to arrange another taxi to get me the station I had to pay £108 for a cab to take me straight to the airport (due to the train strikes this the train was running once every hour). Wanting compensation I called the company assigned to the booking who advised they had declined the booking straight away and to take it up with taxi code. I called taxi code three times before the manager agreed to to speak to me (as apparently he only deals with customer via email!!) He told me to email the accounts team who unsurprisingly declined my request for compensation. First time I called Taxicode and spoke to an agent they said they supplier called at the last minute and it wasn’t their fault. The following time I called they operator said they had tried their best to get a replacement service but all the other quoted they were given were too expense....so clearly the booking hadn’t been declined at the last minute. Reading the other reviews I should be grateful I was refunded the £23 I paid upfront as others seem to be having problems getting refunds they are owed but it’s frustrating that a journey which should have cost me £38 ended up costing me £108 because of this pathetic excuse for a company. Moral of the story is please avoid if you would like a stress free journey!!