Accepted the fair immediately that I had booked to the airport on boxing day. They sent an email 1//2 an hour before collection to say it had been cancelled but could now do it for £357( 2 and 1/2 tines more than the original quote!) I called and eventually got hold of someone who said he could sort it for £260 cash. We had no choice to accept. My daughter was taken to the collection location and he didn’t show. Eventually got hold of customer service who said he also wasn’t coming but this time no notification.! The WORST company EVER!! Don’t be fooled by them excepting your fair.. by the look of it it’s what they do to rip you off if they get away with it or can be bothered to work!!