Absolutely appalling, our 18 year old son, nephew and 3 friends went to an event in Liverpool last night (Sat 1st Feb), to celebrate their 18th birthdays (which took place earlier this week). They booked a taxi with Taxicode in the morning to take them from Liverpool to Wrexham (north wales), they were told this would not be a problem and were asked where they would like to be picked up. £70 was taken from my son’s account immediately but after the event, at 11.45 pm no taxi turned up. When my son rang Taxicode, he was told that the taxi would not be coming, with no real explanation. This left five Frightened 18 year olds stranded in Liverpool, with no means of getting home, as all other taxis were busy at this time on a Sat night. My husband then had to make a 2 hour round trip to pick the boys up. We have contacted Taxicode and all they could say was that the taxi had broken down. Surely they have more than 1 taxi!! I asked when the money would be refunded, they said 3-5 working days!! They are absolute cowboys, I don’t believe the money should even have been taken until the journey was complete. As far as we’re concerned, Taxicode not only owe us the £70 for a trip that never took place but the same again for my husband’s trip and time. On top of all that there is the stress and worry caused to 5 youngsters and 10 parents!! DON’T USE THESE COWBOYS!!!