horrendous. unbelievably awful. 1. i make a booking and they take the money off me 2. they send confirmation email of my booking 3. they do not send a reconfirmation email 4. i spend 45 mins on hold trying to work out what is going on on the phone - fail - nobody answers the phone 5. the chatbot is beyond useless 6. i raise a ticket - the clarity on how this is resolved is very poor 7. 3 hours before the taxi is due they send me an email saying the taxi is cancelled 8. i try and rebook - again money taken, confirmation email sent and then they cancel... again just utterly rubbish experience and feel bad if people read the reviews and think it is the taxi companies they liaise with being badly rated... this is the whole app and booking experience. for anyone looking to book a taxi would thoroughly recommend just calling your local trusted firm and not using this incredibly inflexible and impractical system.