Booked a taxi for tomorrow and quite clearly put in the time as 09:15. The confirmation came through as 10:30. None of the phone numbers provided in the email confirmation work and the chat bot is just a chat bot, there is no Live Chat. Finally tracked down a number, was on hold for an eternity, finally got through to someone with dreadful English who informed me of their no refund policy so asked him to amend the booking to the correct time. I was on hold for a couple of minutes then he told me that the taxi company they had booked my journey with weren't picking up but he'd call back in an hour. A few minutes later, I got a booking amendment sent... for 10:30. There is literally no incentive for them to sort it out because of their unbelievable refund policy where even if you cancel 30 days prior they will keep 55% of their inflated fee. It is theft and I'll be pursuing this.