Hartleywintneytaxis taxicode operation
I accessed a website hartleywintneytaxis.co.uk to locate a local company to convey me from Hartley Wintney to Heathrow. This offered quotes with no indication as to supplier. I selected a satisfactory quote, and read the cancellation T&Cs which were onerous. However I proceeded to pay the sum requested. I later found I had made a small inadvertent mistake in my journey start postcode, and the postcode I input did not exist!
I was not allocated a local company within, say, 5 miles of my house, but was allocated a company from Bracknell, perhaps 13 miles away. I rang up to correct my postcode error, but was told that they could not alter it, and the only refund was 10% of the amount I had paid. After discussion, my supplier was relocated to a company operating out of Heathrow. This was not the local supplier I was seeking, although the company is very reputable. I shall book direct with them when I return from Spain in September.
My complaints are: 1 - The site mentioned above implies that it is a local firm to Hartley Wintney, which it is not. 2 - The cancellation provisions, clearly spelt out in a long T&Cs, are very onerous. 3 - The call centre took significant wait time to connect. 4 - They were unable to provide me with a company from the area of my journey start, thus risking traffic problems by sending someone from further away. 5 - On the 'trapping' website hartleywintneytaxis.co.uk above, no contact of address information is provided at all.
The service has reasonable review from others on Trustpilot, but I do not like their business methods. I am writing off the money expended and booking a local firm direct. Read the T&Cs carefully before you make payment!!
4 years ago
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