I've had problems from day 1 with Telkom Mobile. Went into Telkom store but they couldn't assist because I ordered the phone directly with Telkom Mobile online. It's been 5 weeks of me following up, calling, going into the store again, calling again. After 3 weeks they finally fetched my new faulty phone - then I had to follow up again. 18 days after they collected my faulty phone and I still have no answer. I have had no correspondence since I followed up again on 2 December wrt my problem and where my new phone is or where my fixed phone is. I got a case number today but unfortunately, they can't put me in contact with the person handling my case, the person who has not followed up with me. I liked Telkom Mobile but now I understand why their average referral rating is 2 stars. I am paying for a phone I don't have - I'm the one who must contact and follow up the whole time. Nobody is helping and sorting this out. I can't go to the Telkom Store because I did the order with Telkom Mobile directly online. Then I request a statement to see why on earth the debit order didn't go through and the person who did the initial sale used details of my company where I was an employee in 2010 and then used a bank account number that's been closed since 2018. So now there's a debit order bounce on my account also and it's not my fault and I know for a fact that Telkom will not write back the debit order bounce fees which is over R200 usually. Why must I pay for your faults and pay for a phone I don't have. Telkom should give more privileges to those who actually do give good customer service. Telkom should employ more people if they can't handle the influx of work. Telkom should follow up with their complaints and returns and so forth. Telkom should allow us to sort out our problems in person at a Telkom store. I want my contract cancelled without incurring charges and I want it confirmed. I don't want to do business with Telkom anymore. I will go to Vodacom because they might be more expensive but at least you get good service from them.