Login
Start Free Trial Are you a business?? Click Here
Andrew
Telkom Incorrect Billing due to WASP subscription I notices that i was incorrectly billed for month of July and i made contact with Telkom to query what transpired. The agent advised me to go through to my nearest .I made contact again and i was advised that i was subscribed for WASP content.i surprised as i had taken up the 40 G day and night month to month contract. I was given a USSD number.I dailed the number only to find out that i wasn't subscribed to any WASP content. In August i noticed that i was incorrectly billed again. I made contact with Telkom again whereby i was advised that i was subscribed for WASP content . The agent advised me to check my statement to my surprise i was billed for July for WASP content which went off on ridiculous early hours in the morning. I received my September statement billing date 1 September 2024 to 31st September 2024 on the 7the of September 2024.1+1 is not adding up how can i be prebilled for the month of September already when we only are only entered the 2 week of the month.Telkom is unable to advise me what WASP am i subscribed to , when i subscribed to it and when dialing the USSD it clearly states I'm not subscribed to anything. I need my account to be rectified ASAP orbi am going to take this matter to the Ombudsman. I have not subscribed to any WASP content.
9 months ago
Read Telkom Reviews
Telkom has a 1.3 average rating from 280 reviews