“Bad service
Good afternoon
I went to Telkom store,Maluti Crescent mall branch. On the 21 January 2026. I went to the store to upgrademy contract. Staff member assisted me. I was looking for a laptop Huawei D14. It was approved but they told me to wait atleast 3 to 4 days and they promised to call me as soon as they receive it. They failed to call me ,then I decided to visit the store. They told me that the device is discontinued so I need to choose another one. I chose Huawei D16. They gave me a waiting period, I went back to ask if they can atleast estimate the latest date. The answer was "we don't know". I asked to speak to Store manager. Still I did not get an answer. So I had to wait. On the 05 of February 2026. They told me that the device has been arrived. But They can't give it to me since there is no router in the store. With my understanding I was expecting for them to order everything in same time. But they failed that. Instead they ordered the router after laptop arrived to them. Now I am waiting for a router and I don't know how long is it gonna take, since they also don't know. And I explain that I need it from the beginning of February for my classes. It is not my 1st time upgrading with telkom, previous stores assisted me same day. But Maluti store(Phuthaditjhaba)failed me. It is a 3rd week now.”
“This is the worst company ever
This is the worst company ever!
My contract finished March 2025, I moved abroad and visited South Africa in Feb 2025, I went to the store and asked them if I can pay the full amount and close the contract whilst I am there and they said I could not, it has almost been a year and I am still not getting any help closing my contract!!!
Eventually someone reached out and said the contract has been closed and gave me the cancellation reference number, I received the final bill to be paid by 31st December valued R 2.17 showing that all other payments have been received, now they have sent me another invoice as they have apparently not received payment for November.
This is disgraceful and disgusting service.
I have sent more than 300 emails to them just to have this contract closed and I am not getting any help!
Save yourself the stress and frustration and do not choose telkom you will he utterly disappointed”
“Telkom is milking me money after our contract has ended....I tried calling them years ago but still it didn't help , they submitted my name on their lawyers they said I'm owing them and I paid but they are still calling me joooo I don't what to do with Telkom”
“The dumbest thing I have ever hear of is having to phone to cancel your contract. So if your unable to phone them during their open hours, you can never leave. So they make it super inconvenient, by long waiting queue, etc. to encourage you to give up and just keep paying. Very sly business practice.”
“What a pathetic service from telkom ,went to Fourways mall to Telkom shop after not getting help when i called customer care the staff literally walking around not helping people talking to each other and laughing . I spend hours to get someone to help with incorrect amount and overcharge and wanted to cancel my contract .None of those got assisted”
“I find myself paying a lot of money with Telkom, I have a data router which got subscriptions I don't know where they are coming from because it's a router. I took a phone I've been paying R139 after fee months changed to R149 but now I'm paying R159 what's that? Telkom I'm no longer happy with you you've been crooking me enough”
“I find myself paying a lot of money with Telkom, I have a data router which got subscriptions I don't know where they are coming from because it's a router. I took a phone I've been paying R139 after fee months changed to R149 but now I'm paying R159 what's that? Telkom I'm no longer happy with you you've been crooking me enough”
“Telkom takes one's hard earned money but doesn't give the service. This is theft. I lodged complaints which were brushed away. The agent flatly told me they are not considering my complaint. Highway robery by big companies.”
“2 months ago, I realized that Telkom is taking more money from my account and I called them, I was told i have subscribed to fantasy world or whatever they called it. I asked them to cancel that subscription, however to my surprise this month i am still being billed for it again. I have called to cancel the whole contract at once cause it seems like they cannot assist me with this subscription that i don't know anything about. I was promised a refund...I'm still waiting.”
“I visited your Somerset Mall branch.
I spoke to the consultant from Huawei explained my problem. On his ph when he speaks to me. He told me he have no airtime, I asked one of the telkom consultants. I asked her can she call my nr. she on her ph reading her personal msg. I asked for the manager, I waited 9 minutes and nobody came back to say the manager is not available. Highly unlikely that I recommend someone to Telkom, Somerset Mall”
“Impossible to get hold of anyone in any of their departments, a bunch of airtime wasters. I have been trying for WEEKS just so someone can tell me what my settlement amount is
on my contract.
Eventually got hold of someone after holding 20 minutes, just to be told someone will contact me with in the next 2 days. Still waiting a week later.”
“Telkom is horrible.. their fibre services are very bad and they make it impossible for you to cancel on the phone. Do not use this company you will regret it”
“You know im so dissapointed i wanted to renew my contract but only to realize they are stealing from me taking more money then they are supposed to. How do you want me to stay a customer if this is what you doing to me?”
“Extremely disappointed with Telkom! My lines were suspended twice this month for no reason, and both times took days to fix.The support team just repeats the same line with no real help. Totally unacceptable!”
