“The dumbest thing I have ever hear of is having to phone to cancel your contract. So if your unable to phone them during their open hours, you can never leave. So they make it super inconvenient, by long waiting queue, etc. to encourage you to give up and just keep paying. Very sly business practice.”
“What a pathetic service from telkom ,went to Fourways mall to Telkom shop after not getting help when i called customer care the staff literally walking around not helping people talking to each other and laughing . I spend hours to get someone to help with incorrect amount and overcharge and wanted to cancel my contract .None of those got assisted”
“I find myself paying a lot of money with Telkom, I have a data router which got subscriptions I don't know where they are coming from because it's a router. I took a phone I've been paying R139 after fee months changed to R149 but now I'm paying R159 what's that? Telkom I'm no longer happy with you you've been crooking me enough”
“I find myself paying a lot of money with Telkom, I have a data router which got subscriptions I don't know where they are coming from because it's a router. I took a phone I've been paying R139 after fee months changed to R149 but now I'm paying R159 what's that? Telkom I'm no longer happy with you you've been crooking me enough”
“Telkom takes one's hard earned money but doesn't give the service. This is theft. I lodged complaints which were brushed away. The agent flatly told me they are not considering my complaint. Highway robery by big companies.”
“2 months ago, I realized that Telkom is taking more money from my account and I called them, I was told i have subscribed to fantasy world or whatever they called it. I asked them to cancel that subscription, however to my surprise this month i am still being billed for it again. I have called to cancel the whole contract at once cause it seems like they cannot assist me with this subscription that i don't know anything about. I was promised a refund...I'm still waiting.”
“I visited your Somerset Mall branch.
I spoke to the consultant from Huawei explained my problem. On his ph when he speaks to me. He told me he have no airtime, I asked one of the telkom consultants. I asked her can she call my nr. she on her ph reading her personal msg. I asked for the manager, I waited 9 minutes and nobody came back to say the manager is not available. Highly unlikely that I recommend someone to Telkom, Somerset Mall”
“Impossible to get hold of anyone in any of their departments, a bunch of airtime wasters. I have been trying for WEEKS just so someone can tell me what my settlement amount is
on my contract.
Eventually got hold of someone after holding 20 minutes, just to be told someone will contact me with in the next 2 days. Still waiting a week later.”
“Telkom is horrible.. their fibre services are very bad and they make it impossible for you to cancel on the phone. Do not use this company you will regret it”
“You know im so dissapointed i wanted to renew my contract but only to realize they are stealing from me taking more money then they are supposed to. How do you want me to stay a customer if this is what you doing to me?”
“Extremely disappointed with Telkom! My lines were suspended twice this month for no reason, and both times took days to fix.The support team just repeats the same line with no real help. Totally unacceptable!”
“I was given a new Huawei to replace my Samsung 7 days ago. I have been back to Telkom at least 14 times, but am still not able to receive on the new
Huawei a OTP!!!!!!!! It is impossible to log into the bank I am with as I cannot
receive the OTP.
How in 2025 is this possible, or is it only on Huawei or only when going through TELKOM?????
Minus 0 to both is the best I can offer.”
“Why is it so difficult to get a hold of an agent at Telkom to cancel a contract?!
You spend hours on hold. When you request for a call back they don’t call back
I just want to cancel the contract, what is so difficult about that ?”
