“You know im so dissapointed i wanted to renew my contract but only to realize they are stealing from me taking more money then they are supposed to. How do you want me to stay a customer if this is what you doing to me?”
“Extremely disappointed with Telkom! My lines were suspended twice this month for no reason, and both times took days to fix.The support team just repeats the same line with no real help. Totally unacceptable!”
“I was given a new Huawei to replace my Samsung 7 days ago. I have been back to Telkom at least 14 times, but am still not able to receive on the new
Huawei a OTP!!!!!!!! It is impossible to log into the bank I am with as I cannot
receive the OTP.
How in 2025 is this possible, or is it only on Huawei or only when going through TELKOM?????
Minus 0 to both is the best I can offer.”
“Why is it so difficult to get a hold of an agent at Telkom to cancel a contract?!
You spend hours on hold. When you request for a call back they don’t call back
I just want to cancel the contract, what is so difficult about that ?”
“Telkom N1 City.
Unathi assisted me. He told me the special expired yesterday
I purchased the phone. I specifically told him that I'm not staying in the area and can he set up the phone. Put in my Cell C SIM cards. I couldn't make or received calls.
I left without copy of the contract.
I will have to go back to collect a copy of my contract.
The technician not friendly or helpful. I paid R150 to transfer the app's @ 14:23.
When I collected my phone @ 16:34, Unathi discovered that some apps were not transferred. The technician said I must returned today to assist me. Most of the apps were not transferred to the new ph. I had to go to Telkom in Gordon's Bay. The Technician transferred most of the app to my new ph. Highly unlikely to recommend N1 City Telkom.”
“What a bad and very poor network service provider, 15Gb comes to expire without being used because always "no internet connection"... Please improve your services otherwise you will loose more clients....”
“Telkom has the WORST network ever. I literally have to keep switching my airplane mode all the time just to find signal. It’s always on No Service! I genuinely regret moving from MTN to Telkom. I don’t know how many times did I rest my network settings. It’s HORRIBLE !!!!!! 😡”
“Telkom has the WORST network ever. I literally have to keep switching my airplane mode all the time just to find signal. It’s always on No Service! I genuinely regret moving from MTN to Telkom. I don’t know how many times did I rest my network settings. It’s HORRIBLE !!!!!! 😡”
“Most useless sevice iv ever experienced, my number has been blocked for over a month and the fault lies with telkom! Over 2 hours of my time wasted on the phone with the accounts department and still nothing is resolved or can be resolved for now at least they say.”
“Furious with Telkom and at how long they are taking to sort out this error with NuDebt!!! Many customers including myself have been handed over despite our accounts being 100% up to date! This has huge ramifications for our credit ratings and is a colossal mess up from Telkom. When phoning NuDebt and Telkom you just get told they know and they’re escalating the situation but the damage has already been done! Fuming”
“This is such a useless network. It’s either their lines aren’t working or their internet isn’t working. When you call them, you just speak to assistants who are just clueless and keep on telling you that the issue has been escalated. If you are still thinking of signing up with Telkom please don’t. I have to look for alternatives. I have suffered for more than 7 years now. Sometimes their lines aren’t working and you can’t receive or make calls for 2 weeks. Our internet hasn’t been working for more than a week now and we need internet to retrieve our bookings for patients, make notes and write prescriptions. Without internet then we don’t have access to these files. I wish they could understand the detrimental effects this has on our patients.”
“On the 14 April Telkom suspended my account with no notice . When I called them they told me it had to do with a credit limit. I have had a contract with telkom for about 6 years, this is first time this has ever happened. My account was not in arrears. I have called everyday ever since the 14 April, I was told it will take 1-24 hours .Today being the 28 April, my account is still suspended. It's absolutely frustrating, I had to incur more costs by buying a prepaid sim card. The service is absolutely pathetic to say the least.”
“Ons is keelvol vir Telkom se swak diens. Die internet (Fibre Optic Open Serve) is meer af as aan. Ons het dit al verskeie kere gerapporteer. Konsultante sny jou af en kom nie terug na jou toe nie.”
“Not very accomodating on a change over of ownership and very difficult for a new service was a very old client for many years very disappointed but I have moved on to another service provider happy”
“I have been a Telkom client for years I have several packages with them but now when I want to upgrade they are telling me my credit score is low I upgraded one of my packages end of last year and my credit score was the same at that time that it is now I have not had any accounts in years and this was never a problem. I never skip my payments even when telkom charges me more than they should have. Last year I had to fight with them for months to correct my bill after they kept charging me for something I did not add to my services
I must say I am utterly shocked and disgusted that a client of years gets treated this way If I miss my payments then it is understandable but really now Telkom”
“I am so pleased with how you handled my order, the iPhone on special that people had been complaining about saying they have been waiting for months for it to be delivered to them, you promised delivery within time even though you had problems getting ahold of your delivery people, thank Jesus it ended up being delivered.”
“Telkom is an unmitigated disaster.
Battled for weeks with an LTE for home solution. Call centre agents have a basic script and cannot help you beyond a few narrow trouble shooting options.
Applied for fibre for my business early in February. 6 weeks later we are no closer to having fibre installed, with our shop opening in a week's time.
I should never have bothered with Telkom on both counts above.”
