“What a bad and very poor network service provider, 15Gb comes to expire without being used because always "no internet connection"... Please improve your services otherwise you will loose more clients....”
“Telkom has the WORST network ever. I literally have to keep switching my airplane mode all the time just to find signal. It’s always on No Service! I genuinely regret moving from MTN to Telkom. I don’t know how many times did I rest my network settings. It’s HORRIBLE !!!!!! 😡”
“Telkom has the WORST network ever. I literally have to keep switching my airplane mode all the time just to find signal. It’s always on No Service! I genuinely regret moving from MTN to Telkom. I don’t know how many times did I rest my network settings. It’s HORRIBLE !!!!!! 😡”
“Most useless sevice iv ever experienced, my number has been blocked for over a month and the fault lies with telkom! Over 2 hours of my time wasted on the phone with the accounts department and still nothing is resolved or can be resolved for now at least they say.”
“Furious with Telkom and at how long they are taking to sort out this error with NuDebt!!! Many customers including myself have been handed over despite our accounts being 100% up to date! This has huge ramifications for our credit ratings and is a colossal mess up from Telkom. When phoning NuDebt and Telkom you just get told they know and they’re escalating the situation but the damage has already been done! Fuming”
“This is such a useless network. It’s either their lines aren’t working or their internet isn’t working. When you call them, you just speak to assistants who are just clueless and keep on telling you that the issue has been escalated. If you are still thinking of signing up with Telkom please don’t. I have to look for alternatives. I have suffered for more than 7 years now. Sometimes their lines aren’t working and you can’t receive or make calls for 2 weeks. Our internet hasn’t been working for more than a week now and we need internet to retrieve our bookings for patients, make notes and write prescriptions. Without internet then we don’t have access to these files. I wish they could understand the detrimental effects this has on our patients.”
“On the 14 April Telkom suspended my account with no notice . When I called them they told me it had to do with a credit limit. I have had a contract with telkom for about 6 years, this is first time this has ever happened. My account was not in arrears. I have called everyday ever since the 14 April, I was told it will take 1-24 hours .Today being the 28 April, my account is still suspended. It's absolutely frustrating, I had to incur more costs by buying a prepaid sim card. The service is absolutely pathetic to say the least.”
“Ons is keelvol vir Telkom se swak diens. Die internet (Fibre Optic Open Serve) is meer af as aan. Ons het dit al verskeie kere gerapporteer. Konsultante sny jou af en kom nie terug na jou toe nie.”
“Not very accomodating on a change over of ownership and very difficult for a new service was a very old client for many years very disappointed but I have moved on to another service provider happy”
“I have been a Telkom client for years I have several packages with them but now when I want to upgrade they are telling me my credit score is low I upgraded one of my packages end of last year and my credit score was the same at that time that it is now I have not had any accounts in years and this was never a problem. I never skip my payments even when telkom charges me more than they should have. Last year I had to fight with them for months to correct my bill after they kept charging me for something I did not add to my services
I must say I am utterly shocked and disgusted that a client of years gets treated this way If I miss my payments then it is understandable but really now Telkom”
“I am so pleased with how you handled my order, the iPhone on special that people had been complaining about saying they have been waiting for months for it to be delivered to them, you promised delivery within time even though you had problems getting ahold of your delivery people, thank Jesus it ended up being delivered.”
“Telkom is an unmitigated disaster.
Battled for weeks with an LTE for home solution. Call centre agents have a basic script and cannot help you beyond a few narrow trouble shooting options.
Applied for fibre for my business early in February. 6 weeks later we are no closer to having fibre installed, with our shop opening in a week's time.
I should never have bothered with Telkom on both counts above.”
“This is probably the worst network to have during this current time of communicating using the internet. You'll have data available, but they will literally pause your network until the same data that you bought with your money expires. I am a student and I am struggling with using this network for my daily duties. Don't use this network if you know you use the internet ALOT.”
“Paying Telkom as a favour, don't expect any service!
Telkom decides to switch off accounts whenever they feel like it. My husband and I have been customers on contract for around a decade now and they periodically decide to switch off and lock our cell phone contracts for no reason. When you call to find out what is happening they are utterly useless and need to be informed what an audit is. They take debit orders for random amounts whenever they feel like it and, you guessed it, getting to the bottom of it is impossible! We've been paying every month, without fail and have been unable to use our phones for over a month now because of this. So apparently Telkom gets paid as a favour and you get a nice paper weight in return. Great job Telkom, here's a round of applause!”
“Hi all,
I am extremely disappointed with the handling of my insurance claim (#3734225), which I submitted on January 8, 2025. It has now been over a month, far exceeding the 4–7 working days I was initially told it would take. Despite multiple calls and follow-ups, I have received nothing but vague assurances with no concrete resolution.
I have spoken to various call center agents, yet none of them can provide me with any useful information regarding the status of my claim. Every time I call, I am either given contradictory responses or told that my claim is still being processed with no clear timeline for resolution. The lack of communication and poor customer service from your team is completely unacceptable. There has been no proactive feedback, and I have had to chase updates at every stage.
What is even more frustrating is that I have spoken to several other people who have previously had to claim for a device, and their matters were resolved in less than a week—whether through Vodacom or other reputable household insurance providers. So I have to ask: What seems to be the issue here? Why is my claim taking so long when others have been processed efficiently and within the promised time frame?
This delay has caused major disruptions for me, as I rely on my device for work, including logging onto VPNs and receiving MFA codes. At this point, I regret choosing this insurance policy, as it has proven to be one of the worst I have ever encountered. I cannot, in good faith, recommend it to anyone.
I trust that you will treat this with the urgency it deserves. I look forward to your prompt response.
Kind regards,
Shanice”
